Playpark Lodge Messaging Terms & Conditions / Privacy Policy

Playpark Lodge Messaging Terms & Conditions / Privacy Policy

Effective Date:  January 1, 2025

The Playpark Lodge is committed to protecting your privacy and ensuring the security of your personal information. By accessing our website, making a reservation, or using our communication services, you agree to the terms outlined.

 

1. Information We Collect

We collect personal information when you make a reservation, sign your guest statement, or engage with our messaging services. This may include:

Personal Information:  Name, address, email, phone number, payment details.

Reservation Information:  Dates of stay, room preferences, special requests.

Communication Data:  Messages, chat interactions, and feedback through our customer service channels, including SMS, email, and mobile apps.

Device and Usage Data:  IP address, device type, browser type, and usage data related to our website or mobile app.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• • To Process Reservations: We may use your contact details to confirm and manage bookings, provide reservation reminders, and communicate updates.
  • To Communicate with You: We may send your text messages (SMS), emails, or push notifications about your reservation, check-in/check-out reminders, promotional offers, or customer service inquiries.
  • Marketing and Promotions: If you opt-in, we ay send you promotional messages, discounts, and exclusive offers via SMS or email. You can opt-out at any time by following the instructions provided in the messages.
  • To Improve Our Services: We may use feedback from your communications with us to improve our services, respond to your inquiries, and enhance your experience.

 

3. Your Consent for Messaging

By providing your contact details during the reservation process or opting into marketing communications, you consent to receiving communication from us, including SMS, emails, and other electronic messages. This may include

• • Booking Confirmations: Reservation confirmation, cancellation, or modification notifications.
  • Service Updates: Information about your stay, check-in/out reminders, or changes to your reservation.
  • Promotions and Offers: Special deals, loyalty rewards, and marketing communications.

Opt-In  Process

If you no longer wish to receive promotional text messages or emails, you can opt-out at any time.

• • SMS Opt-Out: Reply “STOP” to any SMS you receive from us. After this, you will no longer receive text message marketing or promotional communications from us.
  • Email Opt-Out: Click the “Unsubscribe” link in the footer of any promotional email to opt-out from future email marketing.

 

4. Data Privacy and Security

We take your privacy seriously and employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

• • Data Storage: Your personal data is stored in a secure database and is only accessible to authorized staff who need it to complete your reservation or support requests.
  • Third-Party Service Providers: We may share your information with third-party service providers who assist us with providing messaging services, payment processing, or customer support. These providers are obligated to safeguard your personal data and use it only as necessary to provide the services.

 

5. International Data Transfers

If you are located outside the county where our hotel operates, your personal information may be transferred to, processed, and stored in a different jurisdiction. By using our services, you consent to such transfers and understand the applicable data protection laws in the jurisdiction where your data is processed.

 

6. Compliance with Laws

 We comply with all applicable laws, including the General Data Protection Regulation (GDPR) for residents of the European Union, and the California Consumer Privacy Act (CCPA) for residents of California, to ensure that your privacy rights are respected.

 

7. Changes to This Privacy Policy and Messaging Terms

 We may update this Privacy Policy and Messaging Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal data and communications.

 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or Messaging Terms & Conditions, please contact us.

• • Email: playparklodge@gmail.com
  • Phone: 530.208.0333
  • Address: 1184 Emerald Bay Road, South Lake Tahoe, CA  96150